Liberty Northwest provides access to live — not automated — representatives who are equipped to answer your policy, billing and claims questions. And with three simple ways to contact us — e-mail, toll-free phone or toll-free fax — we're never far away. Read below for a list of contact information based on four areas: billing, claims, loss prevention, and premium audit. For contact information by office, see our office locations.
| Billing |
Liberty Northwest Billing
For billing questions regarding Commercial Lines Direct Bill policies billed through our new billing system including how to sign up for Electronic Billing (for Commercial Lines), please call 888-253-8755 Monday through Friday, 8 a.m. to 5 p.m. Pacific Time or visit our Online Billing Service Center at www.libertynorthwest-ins.com/billing. (View an example of our new Premium Notice.)
For billing questions regarding policies underwritten through Legacy Liberty Northwest (Liberty Northwest, North Pacific, or Oregon Automobile), please call 800-538-1648 Monday through Friday, 8 a.m. to 5 p.m. Pacific Time (fax: 503-736-7470).
Legacy Ohio Casualty Group Billing
For billing questions regarding policies underwritten through Ohio Casualty Group (Ohio Casualty, West American, American Fire & Casualty or Ohio Security), please call 800-843-6446 or visit Ohio Casualty Group Billing online.
Legacy Safeco Billing
For billing questions regarding a legacy Safeco policy, please contact 877-566-6001.
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| Claims |
| To report a commercial lines property, auto, and liability claim, call 800-289-0930 or e-mail us at pcclaimreports@libertynorthwest.com anytime, anywhere. For more information, go to Claims.
To report a workers' compensation claim electronically, visit Report an Accident. To submit a workers' compensation claim by fax, send to 800-259-8675 or by phone, call 800-289-0930.
Want to know how you can get a certificate of insurance, change the address on your policy, or obtain a loss report? For answers to these questions and more, call 800-463-6381 or fax 800-640-5066, Monday through Friday, 8 a.m. to 5 p.m. Pacific Time or e-mail us at CustomerService.Center@libertynorthwest.com for all your workers' compensation questions.
If you have a question about an existing workers' compensation claim, call one of the following numbers by state:
- Alaska: 866-893-1541
- Idaho: 800-283-4456
- Montana: 800-735-7079
- Oregon: 800-929-4732
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| Loss Prevention Consulting Center |
| If you feel you need any of our loss prevention services or have any questions, please contact our loss prevention consulting center at 866-761-2141 or by email at lpcc@libertynorthwest.com. |
| Premium Audit |
| For premium audit questions, you may call us at 888-408-7261 (Fax: 800-851-2905) Monday through Friday, 8 a.m. to 5 p.m. Pacific Time or you can reach us by email at premiumaudit@libertynorthwest.com. |
Office Locations
For contact information by office, refer to the information below.
| Alaska |
2700 Gambell Street
Suite 405
Anchorage, AK 99503-2835
Phone: 907-561-2030
Fax: 800-254-5728
Toll-free: 866-893-1541 |
| Idaho |
3501 E Overland Road
Meridian, ID 83642-6757
Phone: 208-898-7621
Fax: 800-256-3853
Toll-free: 800-283-4456 |
| Montana |
55 West 14th Street
Suite 202
Helena, MT 59601-3312
Phone: 406-457-5360
Fax: 406-457-5364
Toll-free: 888-937-3944
2291 West Broadway
Suite 2
Missoula, MT 59808-1813
Phone: 406-543-4933
Fax: 800-258-9081
Toll-free: 800-735-7079 |
| Oregon |
1400 Executive Parkway
Suite 300
Eugene, OR 97401-7121
Phone: 541-342-1566
Fax: 541-342-8359
Toll-free: 800-888-1317
Corporate Office
650 NE Holladay Street
Portland, OR 97232-2045
Phone: 503-736-7600
Toll-free: 800-873-6742 |
| Washington |
24001 E Mission Avenue
Suite 100
Liberty Lake, WA 99019
Phone: 509-944-2209
Fax: 509-944-2019
Toll-free: 800-926-7324
1191 Second Avenue
Seattle, WA 98101-2997
Phone: 425-376-7700
Toll-free: 800-284-6742
Toll-free: 800-562-1018 Safeco Center |