Liberty Northwest provides access to live — not automated — representatives who are equipped to answer your policy, billing and claims questions. And with three simple ways to contact us — e-mail, toll-free phone or toll-free fax — we're never far away. Read below for a list of contact information based on four areas: billing, claims, loss prevention, and premium audit. For contact information by office, see our office locations.
|Liberty Northwest Billing
For billing questions regarding Commercial Lines Direct Bill policies billed through our new billing system including how to sign up for Electronic Billing (for Commercial Lines), please call 888-253-8755 Monday through Friday, 8 a.m. to 5 p.m. Pacific Time or visit our Online Billing Service Center at www.libertynorthwest-ins.com/billing. (View an example of our new Premium Notice.)
For billing questions regarding policies underwritten through Legacy Liberty Northwest (Liberty Northwest, North Pacific, or Oregon Automobile), please call 800-538-1648 Monday through Friday, 8 a.m. to 5 p.m. Pacific Time (fax: 503-736-7470).
Legacy Ohio Casualty Group Billing
For billing questions regarding policies underwritten through Ohio Casualty Group (Ohio Casualty, West American, American Fire & Casualty or Ohio Security), please call 800-843-6446 or visit Ohio Casualty Group Billing online.
Legacy Safeco Billing
For billing questions regarding a legacy Safeco policy, please contact 877-566-6001.
|To report a commercial lines property, auto, and liability claim, call 800-289-0930 or e-mail us at email@example.com anytime, anywhere. For more information, go to Claims.
To report a workers' compensation claim electronically, visit Report an Accident. To submit a workers' compensation claim by fax, send to 800-259-8675 or by phone, call 800-289-0930.
Want to know how you can get a certificate of insurance, change the address on your policy, or obtain a loss report? For answers to these questions and more, call 800-463-6381 or fax 800-640-5066, Monday through Friday, 8 a.m. to 5 p.m. Pacific Time or e-mail us at CustomerService.Center@libertynorthwest.com for all your workers' compensation questions.
If you have a question about an existing workers' compensation claim, call one of the following numbers by state:
- Alaska: 866-893-1541
- Idaho: 800-283-4456
- Montana: 800-735-7079
- Oregon: 800-929-4732
|Loss Prevention Consulting Center
|If you feel you need any of our loss prevention services or have any questions, please contact our loss prevention consulting center at 866-761-2141 or by email at firstname.lastname@example.org.
|For premium audit questions, you may call us at 888-408-7261 (Fax: 800-851-2905) Monday through Friday, 8 a.m. to 5 p.m. Pacific Time or you can reach us by email at email@example.com.
For contact information by office, refer to the information below.
|2700 Gambell Street
Anchorage, AK 99503-2835
|3501 E Overland Road
Meridian, ID 83642-6757
|55 West 14th Street
Helena, MT 59601-3312
2291 West Broadway
Missoula, MT 59808-1813
|1400 Executive Parkway
Eugene, OR 97401-7121
650 NE Holladay Street
Portland, OR 97232-2045
|24001 E Mission Avenue
Liberty Lake, WA 99019
1191 Second Avenue
Seattle, WA 98101-2997
Toll-free: 800-562-1018 Safeco Center